Terms of Business

Date: 13th February 2020

Between us, Web SEO Assist and you, ***** of *******

Introduction

We will always do our best to fulfil your needs and meet your goals; however, sometimes it is best to have a few simple things written down so we both know what is what, who should do what, and what happens if something goes wrong. 

In this contract, you will not find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing an agreement you might later regret, but we do want what’s best for both parties, now and in the future.

What do both parties agree to do? 

As the signatory, you are confirming that you have the authority to enter into this contract on behalf of your company or organisation. 

You agree to review our work, provide feedback, and sign-off approval in a timely manner. 

Deadlines work two ways, so we both will be bound by any dates we set together. Along the way we will endeavour to meet all deadlines; however, we are not responsible for a missed launch date or deadline if you have been late in supplying information, required materials, or you have not approved or signed off our work in a timely manner.

You also agree to stick to the payment schedule set out at the end of this contract.

In addition, we will also maintain the confidentiality of any information you provide us.

Quotes

All quotes are valid for 30 days. After this period the quote will either be reconfirmed or a new quote will be provided. Unless specified/requested any functionality included within the quote will be the standard that is deployed with our software provider.

Acceptance of Work

Acceptance of the quote and these terms of business is confirmed by you signing this agreement. Upon receipt of this and the initial payment (as detailed in “payments” below) the project will be scheduled and a completion date confirmed. 

Subsequent changes to the accepted quote may affect the agreed delivery date.

Design and Development 

The design of the website (basic layout) must be approved (via email) before the development will begin. Once Web SEO Assist has received approval on the design any further alterations will be chargeable.

To enable us to complete the work as part of an agreed project schedule, you must provide any needed information and content required in a timely manner.

Web SEO Assist reserve the right to use subcontractors on a project if needed.

Web Browsers

Every effort will be made to ensure that your website will be viewable by the majority of visitors in the latest versions of the following browsers:

  • Google Chrome 
  • Safari
  • Mozilla Firefox

We cannot guarantee that the website will function correctly in future versions/releases of website browsers but will endeavour to “future-proof” coding where possible.

Content / Images

Unless specified within the quote, it is assumed that all content and images will be supplied by you.

We ask that you supply us with an initial 300 to 500 words of content and any photos you may require on your website. We will re-write to optimise this content for Google and potential clients on your behalf.

You agree to provide us with everything that we need to complete the project including text, images, and other information as needed, and when needed, and in the format, we ask for. If you require copywriting/images we can provide a separate quote.

Minimal work will be carried out until the website content requested is supplied.

We will not take any responsibility or be held accountable for any copyright/licensing infringements as a result of materials supplied by you.

Content Updates

A content update is an amendment to the content on an existing page of the website. Monthly Content Updates cannot be carried over month to month. Updates outside of monthly allowance, £25 each.

3rd Party Plugins / Programs

Your quote, unless specifically specified, does not include a time allowance to set up 3rd party plugins and programs. We will endeavour to help you with set up but will advise you if we need to charge extra for our time in doing this. 

We cannot be held accountable for the non or incorrect operation of any 3rd party plugins or programs outside of our control.

Changes and Revisions 

The quoted prices given are based on the time we estimate will be needed to accomplish everything you have told us you want to achieve. 

Any changes to projects must be requested via email. After a reasonable number of changes (2 sets of full corrections) have been completed Web SEO Assist reserves the right to send a separate quotation for any further alterations (you will be advised prior to this).

You will be invoiced for the balance of payment after the 2nd set of corrections. No further work will be completed until this is paid.

Hosting   

Managed hosting will be provided by us upon acceptance of the quote.

Hosting of your website and email account is included.

No guarantees can be made as to the availability or interruption of the hosting service, we cannot accept any liability for losses caused by the unavailability, malfunction or interruption of this service.

Hosting Restrictions

You may not under any circumstances have any content on your website or in your email accounts that would be considered illegal, offensive, inflammatory or racist. 

You cannot use your email account to send spam, phishing or mass emails. If in doubt – ask.

Domain Names 

If you do not already own a domain name(s), we can recommend and purchase this on your behalf and manage it for you.

For existing domain names, you will need to either pass us the access details or modify the details yourself in order for the website to go live.

Emails 

We will set up one email account for you with a 5GB mailbox (if you go over this capacity, additional 5GB blocks can be bought at £5 per month). We reserve the right to charge extra regarding Email issues as a result of outdated or non-standard setups.

Website Optimisation / SEO

Although we will endeavour to create a website that is search engine friendly, we cannot guarantee that the website will achieve rankings with any search engines.

Additional SEO is available at a discounted additional charge in 1 hr per month blocks (minimum 3 months). 1 hr = £50 per month (to include reporting to show results).

SSL Certification 

Your website will have a basic SSL certificate suitable to acquire the locked padlock icon in Chrome and Safari browsers.

Website Design Credit 

We love to show off our work and share what we have learned with other people, so we also reserve the right to display and link to your completed project as part of our portfolio, and to write about the project on web sites, in magazine articles and in books about web design.

A credit and link to Web SEO Assist will be placed within the footer of all Web SEO Assist designed websites.

Copyright/Ownership

You guarantee to us any elements of text, graphics, photos, designs, trademarks, or other artwork you provide us for inclusion in the web site are either owned by you, or you have permission to use them.

Licensing for website themes/templates/images/third-party plug-ins/software purchased from third party suppliers will remain with Web SEO Assist unless purchased directly by yourself.

As the website is a leased website it will remain the property of Web SEO Assist. Therefore, you will not own it.

Liability

Web SEO Assist will not be liable for costs incurred, compensation or loss of earnings due to your failure to meet agreed deadlines. Nor will we be liable for business interruption, loss of profits, data or other losses directly resulting from the use of the website, services, and/or goods provided to the client.

We cannot guarantee that the web design project will be uninterrupted or error-free (though errors will, of course, be corrected ASAP after notification). It is your responsibility to check for any errors and notify us within 10 days of the site’s “go live” date.  

By accepting the quote, you agree that it is your responsibility to comply with the laws and taxes applying to internet e-commerce and will hold harmless, protect and defend Web SEO Assist and its subcontractors from any claim, suit, penalty, tax, or tariff arising from your exercise of internet e-commerce.

From time to time updates may be needed to your site to comply with new legislation, software releases and web standards. We reserve the right to quote for any updates as separate work and we are not liable for any failure to inform or implement these updates to your site.

Cancellations and Refunds

In order to cancel this Agreement the Client is required to give Web SEO Assist a minimum of 30 days’ notice in writing. We will notify you of any fees outstanding and invoice for payment. Please Note – there is a 24 month minimum term of agreement on leased websites.

Once your account is settled we will either:

  1. Delete the website for you on the agreed future date and, provided that you have made all payments due on your account, our agreement is considered terminated.
    or
  2. If you would like to take your website with you, to be hosted with another provider or so that you have ownership of the website files and content, we will charge a leaving fee as detailed below.

The leaving fee is dependent on how long you have been a Client of Web SEO Assist, as follows;

Cancellation fees when taking your website with you:

Length of time you’ve been a Client:

13 – 24 months inclusive, £900
24 – 36 months inclusive, £500
37 months +, £200

Payment

The first payment is due on signing the contract. Future payments are due via monthly Standing Order, payable on the 1st of the month.

Please note Web SEO Assist is not a VAT registered company and therefore all prices are exempt of VAT.

Any additional invoices should be paid upon receipt. For these payment should be by Bank Transfer/Faster Payment/BACS, but we will also accept payment via cheque.

Additional work, which is not specified in the agreed quotation, is subject to a separate quotation. Web SEO Assist reserve the right whether to quote or accept the additional work. If additional work is accepted this may affect the delivery time of the project.

Failure to settle your account on time or to contact Web SEO Assist regarding any delay may result in access to the website being restricted and content temporarily and then permanently removed.

We reserve the right to pursue non-payment via the small claims court or debt collection agencies.

Support

Your leased website includes ongoing monthly backups as well as updates to maintain security, theme and plugins used on the website. You also get two updates to existing content per month (cannot be carried over). After 24 months you are entitled to a free refresh of your website.